Your parcel ships fast and arrives protected. And if you change your mind, you have 14 days. Here are the details, no grey areas.
The essentials
- Shipping zone: Mainland UK.
- Shipping costs: are calculated and shown in the cart before payment.
- Leaving our workshop: within 24 working hours of payment, and the same day if the order comes in before 15 h on a working day.
- Delivery time: 1 to 3 working days from dispatch.
- Tracking: number sent by email when the parcel ships.
- Pre-orders: shipped on the official release day.
- Returns: 14 calendar days, product sealed and intact.
When your parcel ships
Every paid order is prepared and handed to the carrier within 24 business hours. Orders placed before 15h on a working day ship the same day. An order placed on a Friday afternoon ships on Monday. Working days are Monday to Friday, excluding bank holidays.
As soon as the parcel leaves the workshop, you receive an email with the tracking number. It sometimes takes a few hours for the carrier's first scan to appear: that's normal, give it until the end of the afternoon before worrying.
How long delivery takes
Account 1 to 3 working days between the parcel leaving and delivery. We ship from the UK, so there are no customs or intermediate transit centres. The Scottish Highlands and islands may take one extra day.
These are the carrier's lead times. A strike, a storm or a volume peak can extend them. If your parcel is clearly overdue, write to us: we open a claim with the carrier and keep you informed until it is resolved.
How we pack
A box that arrives with a crushed corner loses value, and we know it.
- 36-pack booster boxes and full cases: double-wall cardboard, padded on all six sides, with no room to move inside.
- Elite Trainer Boxes, bundles and special collections: single- or double-walled cardboard depending on size, always with padding.
- Single booster packs: rigid envelope or small box, never a plastic bag.
Nothing on the outside of the packaging indicates the contents. No paper invoice is included inside: you receive it by email.
Pre-orders
A pre-order item is set aside in your name within our allocation. The parcel ships on the official release day and from then on the usual 1 to 3 working-day delivery time applies.
If your cart mixes a pre-order with available items, everything ships together on the release date. If you want to receive what is already available sooner, place two separate orders.
If the manufacturer moves the date, we notify you by email with the new one, and you can cancel and get your money back if it does not suit you.
The delivery address
Check your address before confirming: number, building, floor and access code included. An incomplete address is the leading cause of stuck parcels.
If you spot an error, write to us right away at pkmndistrict.team@proton.me: as long as the parcel has not been handed to the carrier, we can correct it. Once it has left, we have to wait for it to come back before reshipping it.
Parcel not collected
A parcel that is not collected returns to us when the carrier's holding period expires. We let you know as soon as we receive it and offer to reship it or refund you. Reshipping after an uncollected parcel is at your expense.
On receipt
Check the condition of the box before signing. If it is open, punctured, wet or visibly resealed with tape, write specific reservations on the carrier's delivery note, or refuse the parcel. A vague note such as “to be checked” is of no use in a claim.
Let us know about any damaged or incomplete parcel within 72 hours following delivery, by writing to pkmndistrict.team@proton.me with:
- a photo of the closed box, from several angles;
- a photo of the shipping label;
- a photo of the packing material as soon as you open it;
- a photo of the affected product(s).
We reship an identical unit if in stock; otherwise, we refund. That 72-hour window lets us open a claim with the carrier in time, and does not reduce your legal guarantees in any way.
Return because you changed your mind
You have 14 calendar days from when you receive the parcel to tell us you are cancelling the purchase, without giving a reason. If the order arrives in several parcels, the period runs from the last one. This is the right of withdrawal under articles 102 et seq. of the consolidated text of the General Law for the Protection of Consumers and Users, and it is fully explained in Right of withdrawal.
How to do it
- Let us know before the 14 days are up, by email to pkmndistrict.team@proton.me, with your order number and the items. A clear message is enough; the model form is optional.
- We reply within 48 working hours with the return address and how to proceed.
- Send the product back within 14 calendar days of notifying us, in protective shipping packaging. The original shipping box is perfect.
- We refund you as soon as we receive and inspect the parcel.
Use a tracked shipping service: it is up to you to prove the parcel was sent. A box returned in a plastic bag arrives crushed, and a product damaged on the way back reduces the refund.
Why it must come back sealed
A sealed product is sold for what it is: a closed box whose contents are decided by the manufacturer. Everything you need to know before buying it is printed on the closed packaging. Breaking the seal does not help check what it is; it turns it into an opened product, which is no longer worth the same and which we cannot resell as sealed.
The law covers exactly this case: article 108 allows the refund to be reduced by the decrease in value caused by handling beyond what is necessary to establish the nature, characteristics or functioning of the goods. For a sealed collectible product, that decrease can reach the full price. That is why we state it this clearly everywhere: an opened product is not taken back.
Torn shrink wrap, an opened box, an unpacked collection or a broken seal all fall into this category. An opened shipping box, on the other hand, is no problem at all: what counts is the product's seal.
Your refund
We refund all amounts paid, including standard delivery costs where applicable, no later than 14 calendar days after you inform us of your decision. As permitted by article 107.2, we may wait until we have received the product or your proof of shipment, whichever comes first.
The refund goes back to the payment method used for the order. Depending on your bank, allow 2 to 5 more working days before it appears in your account.
Damaged parcel or our mistake
If the parcel arrives crushed, open or incomplete, or if we sent the wrong item, the return is entirely at our expense and we send you the label. Let us know within 72 hours of delivery with the photos listed above.
Non-conforming or defective product
Separately from the right of withdrawal, you have the three-year legal guarantee of conformity from delivery. It covers, for example, a product that does not match its description, the wrong edition, a language other than the one advertised or a defective factory seal at the time of delivery.
During the first two years, the defect is presumed to have existed when you received the item, so you need to prove nothing other than the defect. The full text is in our General terms of sale. To claim it, write to us with your order number and photos: we cover the return costs.
A clarification specific to our catalogue: conformity refers to the product as defined by the manufacturer, namely its edition, format, language, completeness and seal. The random contents of a sealed product, the cards pulled and their rarity, are part of the nature of the product. A disappointing opening is not a lack of conformity.
Special cases
- Pre-orders: the 14-day withdrawal period applies from when you receive the parcel. Before shipping, just request cancellation by email, and we refund within 14 calendar days.
- Item no longer available: we let you know and refund the corresponding amount within 14 calendar days.
- Exchanges: we don't do direct exchanges. Return the item, get the refund and order the one you want again.
A question before returning
Write to us at pkmndistrict.team@proton.me. A question about a product's condition, the return packaging or the deadline is settled in one email, which works out better than a parcel sent blind.