Are the products authentic?
Yes. Only official Pokémon Trading Card Game product, factory sealed and sourced through distribution within the European Union. We do not sell single cards, refurbished product or repackaged Asian imports.
How does a pre-order work?
You reserve and pay now, and the parcel ships on the official release day. The date is shown at the top of each product page. If the supplier cancels or reduces our allocation, we refund you in full within 72 hours.
What's in a 36-pack booster box?
36 factory-sealed booster packs, i.e. 360 cards. It is the format with the best pull rate for an expansion's Illustration Rares and Special Illustration Rares.
What about an Elite Trainer Box?
An Elite Trainer Box contains 9 booster packs, a promo card exclusive to the box, 65 card sleeves, 45 Energy cards, dice and a storage box. It is the most complete product in a series.
How long does delivery take?
Orders confirmed before 15h on a business day ship the same day, and the rest ship within 24 business hours. From dispatch, delivery takes 1 to 3 business days. We ship from within Ireland, so your parcel does not go through customs.
Where do you ship?
Within the Republic of Ireland, including the inhabited islands.
Shipping costs?
They are calculated and shown in the cart before you pay, so there are no surprises on the final screen.
Can I open a product and return it?
No. An opened item is no longer taken back. A sealed product is sold for what it is, a closed box, and everything you need to know before buying it is printed on the closed packaging. Breaking the seal goes beyond what is necessary to check what it is, and makes the product lose its value. The law provides for this in article 108 of the consolidated text of the General Law for the Protection of Consumers and Users. It is all explained in Right of withdrawal.
What if I change my mind without opening it?
You have 14 calendar days from receiving the parcel. You let us know, send the product back sealed and intact, and we refund you. Return costs are borne by you, unless the fault was ours.
What if the parcel arrives crushed?
You write to us within 72 hours of delivery with photos of the closed box, the label, the padding and the product. We reship or refund, and the return is at our expense.
How long is the guarantee?
Three years from delivery, which is the Spanish legal guarantee of conformity since the 2021 reform. During the first two years the defect is presumed to have existed when you received the item, so you don't have to prove anything else.
I opened the box and got nothing good. Is that a defect?
No. What goes into a booster pack is decided at random by the manufacturer. We promise no rarity, no pull and no market value. A disappointing opening is part of the nature of the product; it is not a lack of conformity.
Do you do exchanges?
We don't do direct exchanges. Return the item, get the refund and order the one you want.
Can I collect my order in person?
No, everything ships by carrier. It's the only way to make sure it arrives in the packaging we prepare here.
Where is my invoice?
It is attached to the shipping confirmation email and stays saved in your customer account. We don't put any paperwork in the box, so the parcel doesn't reveal its value from the outside.
I can't find my answer
Write to us at pkmndistrict.team@proton.me with your order number. We reply within 48 working hours.