A real person replies, not a bot. Write to us at pkmndistrict.team@proton.me and you'll get a reply within less than 48 business hours. Working days are Monday to Friday, excluding bank holidays.
What helps us answer you in a single email
- Your order number, which appears in the confirmation email and starts with #.
- The item in question, if the order contains several.
- If it is a problem with the parcel, photos: the closed box from several angles, the shipping label, the packing material when opened, and the product.
With that, no back-and-forth is usually needed.
Before writing, the answer may already be here
- Where is my parcel, how long does it take, how do you pack it: Shipping and returns.
- I want to return it: Right of withdrawal.
- My payment failed: Secure payment.
- Authenticity, pre-orders, what's in a box: Frequently asked questions.
In writing, on paper
If you prefer post, the address is [[ADDRESS]].
Before sending us anything on your own, write to us first: we will confirm the return address and you avoid a lost shipment.
A product you're looking for that we don't have
Tell us which one. We work with allocations and can sometimes reserve you a unit from the next release. We promise nothing in advance, but it costs nothing to ask.
What we will never ask you for
We will never ask you for your full card number, its expiry date or its security code, by email or by phone. If you receive a message claiming to be from us that asks for them, it isn't ours: forward it to us and we will report it.
Who is responsible
PKMN District is a trade name of [[COMPANY NAME]], tax ID (NIF) [[NIF]], [[ADDRESS]].